What is the shipping fee and how do I qualify for free shipping?

The shipping fee is $3.00.

We offer free shipping on all orders over $15.99.

 

Does Putuo Decor ship internationally?

No, we only ship to United States.

 

How do I track my order?

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. You will then be able to track your order through the tracking link on the email or by logging in to your account on PutuoDecor.com. Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

It will be sent to the email you used for placing the order. If you fail to track your order, please email support@putuodecor.com with your order number and request.

 

How do I find my Putuo Decor order number?

Once you place your order successfully, you will receive a unique Putuo Decor order number starting with “PD”.

There are ways to find your order number:

• Check your email inbox or spam for the order confirmation.
• Create a Putuo Decor account using the email address you provided at purchase. Find your order number under your order history.
• Still can’t find your order number? Let us help - contact us.

 

What should I do if I did not receive my delivered package?

First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don’t see anything, wait until the end of the next day, because some carriers’ electronic systems may show the package as delivered, even when it’s still on the way. Still no luck? Call the carrier with your tracking number for more information.

If the carrier is unable to provide a resolution please contact our Customer Care Center at support@putuodecor.com

 

Will Putuo Decor ship to an International P.O. Box or APO/FPO Box?

Please note that we do not deliver to PO Boxes or APO/FPO addresses. For more information on international shipping, please contact us at support@putuodecor.com.

 

Where does Putuo Decor ship from?

Normally, most of Putuo Decor’s in-stock products are shipped from the US and will be delivered in 5-7 business days. Some would be sent directly from our factories in China and it will take 6-18 business days. We've partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in no time.

 

What is Putuo Decor’s return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns or exchanges of personalized and clearance products are not allowed.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at support@putuodecor.com.

 

Can you help with a defective product?

We apologize if you received a damaged item. Please send a photo of the damaged product to support@putuodecor.com with your order number and we would be happy to help you with a resolution. Please note that any damaged item outside of a 30 days return window cannot be returned or refunded.

 

How long does a refund or exchange take to process?

Once we see your package(s) are on route to us, for the exchange request, your exchange package(s) will be shipped out to you and a shipping confirmation email will be sent right over to let you know it's on the route;

for the return request, we will get your refund processed for you, and you will be notified via an email. Your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 1-3 business days to appear on your bank account due to varying processing times of financial organizations.